FAQ

We do our best to process all orders on the next business day. Our warehouses operate Monday through Friday. So orders placed on Fridays or weekends will be processed the following Monday. Read more on our Shipping Policy here.

The Postal Service, FedEx and UPS are experiencing unprecedented package increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience should a delivery delay happen. Please note that once the package is with your chosen carrier, we have no control over these unexpected delays. Please reach out to us though if your order is delayed and we can contact our business partners to begin a search for and/or get additional information and answers. 

Please note that we reserve the right to cancel orders at our discretion. We may also need to reach out to you with questions, which could delay your order. Make sure you include either a phone number, or email address, that we can reach you with.

We are constantly working to provide you with the best shipping rates and quickest time frames.

When shipping with the USPS we use Priority 2-3 day shipping. Once an order reaches 20 pounds USPS rates jump drastically. So if you wish to ship USPS then you may need to make a couple of smaller orders to stay below 20 pounds. 

UPS and FedEx Ground services usually take 5-7 business days. FedEx Express is usually 3 days. 

Please note that once your order has been handed off to your chosen shipping partner, we are not responsible for any delays. Most shippers have removed delivery guarantees due to COVID-19 and have added policies notifying customers of possible delays. If you do encounter a delivery delay, please let us know. We can work with our partners to track your package and get additional information. 

We recommend you setup accounts with the various shipping partners. The USPS has Informed Delivery, FedEx has Delivery Manager and UPS has My Choice. Creating accounts allows you to setup text/email notices as well as other options.

UPS And FedEx have options where you can change your shipment delivery address. We do not allow address changes due to the extra fees and higher likelihood of fraud. If you do make a change via your carrier account, you would be responsible for any extra fees. We are not responsible for fraudulent changes made.

If you do need to make a change, please reach out to us immediately. Order invoices are sent to the email address provided immediately after your order processed. Look it over and if you see an error reach out. 

Do you ship to Canada?

 

Unfortunately due to the high costs of shipping we do not ship outside of the United States, with a couple of exceptions. Please reach out to us to confirm.

Yes and No. Unfortunately, we cannot ship green coffee to Hawaii or Puerto Rico due to agricultural restrictions. We are more than happy to ship any of our roasters or replacement parts. Shipping is calculated automatically.

In the past we've charged shipping for Alaska the same as one of the lower 48, but due to increasing shipping rates you may notice slightly higher shipping fees. Using USPS Flat Rate Shipping price breaks happen at 0-5 pounds, 6-14 pounds and 15-20 pounds. 

Yes. Please give us a call and we can discuss your needs. We work with many commercial and home coffee roasters who need to order larger quantities of coffee. 

Shop wisely. There are no returns on coffee, tea or any other consumables. 

A defective machine will be repaired or replaced based on the manufacturer's warranty. If you have used a machine and feel its defective give us a call. We can walk you through a few things before beginning the warranty process.

Canceled orders or returned items are subject to a 15% restocking charge. If an item is returned it must be unused, in the original packaging, and able to be sold as new. There are no refunds on shipping. If your order is cancelled before it has shipped out we will usually refund the entire purchase. Generally we're pretty reasonable. We want you to be happy. Let common sense be your guide.

Unfortunately we cannot offer a satisfaction guarantee. Everyone tastes things a little differently. Please read descriptions well and reach out if you have any questions before placing your order. 

If you find something you have ordered does not match the profile notes, please reach out to us. There are so many variables in roasting and brewing. We can work with you to figure out what may help you to get the best out of a particular coffee.

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